Faq | Asda Tyres
tyre safe logo

Call a tyre advisor :

0800 9520 395


  • All Inclusive Price

    What you see is what you pay

  • Fitted Locally

    At a garage
    near you

  • Big Brands

    At low
    ASDA Prices


FAQs


Choosing the Right Tyres


What do I need to know about tyre law?

The law on tyres in the UK is comprehensive for good reason. Tyres ultimately mean safety. Driving with worn or damaged tyres drastically increases the risk of an accident. You could face a steep fine and 3 points per tyre on your driving license if you drive with damaged or worn tyres.

The legal limit of a tread depth for your tyre is 1.6 mm around the whole tyre. Checking the tread depth is easy, many tyres have tread wear indicators. These indicators are small raised areas at the bottom of the grooves. If the surface of the tread rubber is level with these raised areas then the tyre depth is most likely very close to the legal limit, or below it!

You can also use a 20p coin to measure tread depth. Simply insert a 20p coin into the lowest tread depth of your tyres. If you can see the outer rim of the coin, your tyre depth is less than 3mm and you should consider replacing that tyre.

Specialist tyre depth gauges are also widely available from most car shops, so you can ensure you keep on the right side of the law and more importantly, you can keep safe!




What tyre size do I need?

You'll find the tyre size on the side of your current tyres. The tyre size looks something like '225/45r18 91w'. It's important to check both front and rear tyres as sizes can be different.

We can also help you, simply enter your registration number on the homepage and we'll show you a range of tyres suitable for your vehicle.

Please note tyre size in the car manual may be misleading if the manufacturers standard wheels are no longer fitted to the vehicle.

Which tyres are right for my car?

We can offer you a range of tyres to suit your vehicle. To see the options available simply enter your registration or the tyre size on the homepage. We'll then list the tyres that are suitable for your vehicle.

New regulations around tyre performance labelling helps you make an informed tyre choice, learn more about how to understand tyre labelling here

We also have more information about the tyre brands we offer here

Once you've chosen your tyres, you are just one click away from arranging fitting at a local tyre fitting centre at a time to suit you.

What is Tyre Performance labelling?

New European regulations passed on 1 November 2012 states all tyres must be labelled on their performance on wet roads, fuel economy, rolling distance and road noise.

The new tyre labels are very easy to read, they have the same colour coding letter rating system as white goods i.e. washing machines and fridges. Tyres are rated on a scale of A-G, A being the best. This is great news for consumers as you can now make an informed choice through performance rating.

You can read more about the areas of Performance here

You've not listed the tyre brand I want

We aim to offer a range of tyres to suit all budgets. Please send us an email to customerservices@asdatyres.co.uk with the tyre brand and size you are looking for and we'll do our best to supply these to you.

Why does my car not appear when I enter my registration number?

We check the vehicle type on DVLA's database from the registration of the car you enter. Recent private number plates may not appear, if you are concerned that your vehicle has not been found please contact the DVLA at www.dft.gov.uk/dvla. You can still order tyres with us by entering the tyre size via the homepage. For help finding the tyre size please click here. You can also get in touch with us by emailing customerservices@asdatyres.co.uk if you need further assistance

Ordering


Why buy from ASDA?

Well there are many reasons! We offer unbeatable prices on the highest quality tyres, including the most famous brands. There are no hidden extras when you use the service. Our price includes fitting at a local tyre fitting station convenient to you, as well as free tyre valves and wheel balancing. We'll also dispose of your old tyres for you. Performance labelling helps you make an informed choice on the best tyres for you. You can learn more about how to understand tyre labelling here.

How do I order from ASDA?

Simply enter your registration or tyre size on our home page. Once you've chosen your tyres you'll then be given location and fitting date and times to choose from. Your tyres will be sent directly to the fitting station and you pay on the day.

The site does not recognise my postcode, what should I do?

We use your postcode to direct you to your closest fitting station. Try entering just the first part of your postcode such as TS19 instead of TS19 0LG. This will be used as a starting point on the location map.

What does wheel alignment cover?

Correct wheel alignment improves road handling and maximises the life of tyres. You can add wheel alignment when you order your tyres for £29.00 (to be paid with your tyres at the fitting centre). This covers alignment of the two front wheels, which resolves the majority of misalignment problems. If you require the rear wheels to be adjusted please discuss this directly with the fitting centre who will be able to confirm the need and provide a quote.

I've placed my order, what now?

We'll send you a confirmation email that will include what you have ordered, the fitting station location, the date and time for your fitting. We will then dispatch your tyres to your chosen fitting station. We'll normally do this the same day. If you provide your mobile number we'll also confirm by text message.

I haven't received my confirmation email

The email may have been filtered into your spam mail, please check this folder. You can add orders@asdatyres.co.uk to your safe senders list to prevent this in future. If you haven't got it, please email us at customerservices@asdatyres.co.uk and we'll resend it for you.

I've ordered the wrong size by mistake

Don't worry there is no charge. Please email customerservices@asdatyres.co.uk as soon as you can with the details of your current order and the changes you would like to make and we'll do the rest. Please note, we may have to change the fitting date depending on when you let us know.

Can I track my order?

Your tyres are delivered directly to the fitting station in time for your fitting so you don't need to worry about waiting in for a delivery. If you do wish to check the status at any time, please email us at customerservices@asdatyres.co.uk

Adverse Weather

We work closely with our suppliers and distribution team and will always aim to let you know if the weather has delayed the delivery of your tyres. If you are currently experiencing adverse weather in your area, please do get in touch with us at customerservices@asdatyres.co.uk or with your fitting centre direct to check your appointment before you travel. If you want to delay your fitting because of the weather we'd be happy to arrange for this you.

Pricing and Payment


What does the price of my new tyre(s) include?

There are no hidden extras, our price includes your tyres, fitting at a tyre station convenient to you, as well as providing tyre valves (we only provide standard tyre valves, specialist valves, including pressure sensor valves are not included in out fitting price) wheel balancing and disposal of your old tyres. Payment will be taken when your tyres are fitted.

How do I pay?

You'll be asked for payment when the tyres are fitted. You will be able to pay by cash, debit or credit card.

Is there a fee for casing disposal?

No. The price you pay for your new tyres includes the disposal of old ones. Old casing is disposed of responsibly through a government registered environmental disposal company.

Can you arrange a puncture repair?

I'm sorry no, this isn't a service we offer. If you feel the puncture may be repairable, we recommend you visit a local garage and ask them to take a look at your tyre so they can let you know if it can be repaired.

Can you arrange laser wheel alignment?

We can offer this service at an excellent rate in certain garages. If the garage you choose has this service available you will see this as an option to add to your order before you confirm it.

Why do you need my contact details?

We ask for an email address so that we can send you confirmation of your order. We would also like to have a contact number for you so we can get in touch with you quickly with any questions about your order. We'll also send you confirmation of your order by text if you provide a mobile number.

Tyre Fitting


Where is my nearest tyre fitter?

Once you've selected your tyres, you'll be asked to enter your postcode and then be presented with your closest fitting station. It also doesn't have to be near home, if you work away or need your tyres changing urgently, just search by the appropriate postcode to view fitting stations close to you.

Are tyres fitted by mechanics?

Fitting partners are carefully selected and regularly audited. Each technician is qualified to City and Guilds standards.

Will fitting cost me any extra?

There are no hidden extras with us; our price includes your tyres, valves and balancing. Your tyres will be fit at a tyre fitting station convenient to you and we will dispose of your old tyres. Payment will be taken when your tyres are fitted.

Can I change my fitting time?

To change your fitting time, please email us as soon as possible at customerservices@asdatyres.co.uk and we'll do the rest. Please include your order details, preferred fitting date time and a contact telephone number.

Should I call the garage ahead of my fitting?

We take care of everything for you so you don't need to call ahead of your arranged fitting. We'll send you a confirmation email and your tyres will be sent direct to your chosen fitting station so they'll be expecting you. We'll send you a confirmation text if you provide your mobile number.

If you are currently experiencing severe weather conditions and your order will be delayed we'll get in touch with you to let you know. You can get in touch with us at customerservices@asdatyres.co.uk or with your fitting centre direct if you would like to check that your appointment is still ok before you travel.

What do I need to take with me?

Please take the reference number that is on your email.

Will I need to sign anything?

No, there are no forms for you to sign.

Will paperwork be provided by the garage upon completion?

You will receive an invoice and payment receipt.

What happens to my old tyre(s)?

Disposal of your old tyres is included in the price. We dispose responsibly through government approved disposal companies.

Can my tyres be fitted at home?

No, I'm sorry we send the tyres direct to your chosen fitting station only. You can book a tyre fitting station, time and date that is convenient to you through our website. If you are away from home for whatever reason, just search by the appropriate postcode to view fitting stations close to you.

How long will fitting take?

This will vary based on number of tyres, size and type. 30 minutes is a rough guide to a single fitting. The technician will give you a more accurate timescale when you arrive at the fitting station.

Product Information


Will I receive a guarantee with my tyres?

A 12 month workmanship and product guarantee will be provided by the fitting station. The guarantee covers any product faults or issues that arise from fitting. It does not cover accidental, malicious or damage caused by wear and tear.

What does the warranty include?

Asda Tyres are covered by a minimum 12 month manufacturer warranty. The warranty covers defects from the manufacturing process or the materials used. It does not cover accidental, malicious or damage caused by wear and tear & driver influence. There are a number of reasons why tyres may wear down quicker than anticipated.

To make a claim please be aware the tyres will be sent to the manufacturer for examination. This process can take upto 10 weeks and replacements tyres are not provided during this time. If a fault is found you will be given a refund based on the tread worn. If there is no fault found the manufacturer will return the tyres to you.

Asda Tyres are proud to follow the British Tyre Manufacturers Associations tyre warranty process.

Quality control and tyre safety is paramount to Tyre Manufacturers. The BTMA tell us the experience within the industry over many years shows that tyre complaints are most commonly the result of poor care and maintenance or driver influence and tyre underperformance is rarely due to manufacturing defects.

Asda Tyres are covered by a minimum 12 month manufacturer warranty. The manufacturer warranty covers defects from the manufacturing process or the materials used.

What should you do if you feel there is an issue with your tyres?

Firstly, please go back to the garage and let them know what the issue is. They’ll be able to check to for any issues caused by fitting and will be happy to resolve them for you.

If after this you feel the fault may lie with the manufacturing of the tyre or a defect in the material you can ask for the tyres to be examined under the manufacturer warranty.

How does the claim process work?

You will be asked for this information and we’ll make arrangements to collect the tyres from the garage where you had them fitted at a time convenient to you. The tyres are then sent back to the manufacturer for investigation. The investigation can take upto 10 weeks and replacement tyres are not provided during this time. Therefore please consider what arrangements you will make whilst it takes place.

The results will be sent to you directly by the manufacturer, if a fault is found you will be given a refund based on the tread worn. For example, 50% worn tread would give a 50% refund on the cost of the tyres. This refund will be arranged through the garage who fit the tyres.

If no fault is found the manufacturer will arrange for the tyres to be returned to you and no refund will be issued.

To start a claim please complete this form and we’ll be in touch within 48 hours to make arrangements for the tyres to be removed for inspection. Please note this process can take upto 10 weeks and you will not be provided with replacement tyres during this time.

Unhappy with results?

The BTMA tell us the experience within the industry over many years shows that tyre complaints are most commonly the result of poor care and maintenance or driver influence and tyre underperformance is rarely due to manufacturing defects. There are a number of reasons why tyres may wear down quicker than anticipated.

If you are unhappy with the result of the manufacturer examination please refer to guidance set out by the BTMA. If you arrange an independent tyre examination and this shows different results to the manufacturer report please send these directly to Asda Tyres for review.

Are your Tyres brand new?

All Asda Tyres are new. Tyres are classed as "brand new" if correctly stored for upto 3 years and "new" for upto 5 years. This is following BRV (German National Association for the tyre and vulcaniser trade). Asda Tyres are generally less than 18 months old.

The age of tyres are marked with a DOT number on the tyre wall. This identifies the calendar week and year of production. For example 4208 would mean week 42 of year 2008. With Asda Tyres you get a 12 month warranty.

Recommendations


How do I know when my tyres need replacing?

Tread depth must be no less than 1.6mm and all drivers must know how to check their tyres correctly. It is illegal to drive if your tread depth is less than 1.6mm and you could receive a fine and penalty points.

Checking tread depth is easy. You can use a 20p coin as the rim of it measures 1.6mm. Place the coin inside the tread groove and if the tyre covers the coins outer rim, your tread is ok.

For a more accurate reading, you could invest in a tyre depth gauge.

You should also replace your tyres if

  • there are any bald patches
  • bulges are visible from the sidewall
  • the internal construction can be seen
  • it differs in size to the one on the opposite axel
  • or if you can see any cracks, splits or perished rubber

What speed rating will I require?

It's important that a tyre with the same speed rating or one slightly higher than your vehicle was originally equipped with should be fitted. You should check this in your vehicle handbook. Please email us at customerservices@asdatyres.co.uk if you need help.

What is the correct tyre pressure for my vehicle?

Correct tyre pressure varies across vehicles. You'll usually find the correct pressure for your vehicle on the inside of your petrol cap, inside the door pillar and in the vehicle handbook. You should check your tyre pressure weekly to ensure your tyres are safe at all times. Remember, tyre pressure will change as the load and weight of your car changes.

How often should tyre pressure be checked?

Remember, tyre pressure will change as the load and weight of your car changes. You should check your tyre pressure weekly to ensure your tyres are safe at all times. Correct tyre pressure will vary across vehicles. You'll find the correct pressure for your vehicle on the inside of your petrol cap, inside the door pillar and in the vehicle handbook.

Do I need Run flat tyres?

Run Flat tyres are specially designed to maintain the cars mobility if the tyre has a puncture. This is possible as the tyres have a much thicker sidewall that can hold the weight of the car, even when air pressure inside the tyre drops.

You should not fit Run Flat tyres to a car that is not set up to use them, nor should you fit normal tyres to a car set up for Run Flat tyres.

Should I buy winter tyres?

The superior grip of winter tyres will help you drive safely in snow, ice and rain when the outdoor temperature is below 7°C. Winter tyres will stop up to 11 metres earlier than regular tyres in icy conditions when braking at 20mph. Winter tyres do this by using a rubber compound with high levels of silica and a pattern specifically designed to aid breaking in cold conditions.

You may consider purchasing winter tyres if you live in a remote area where weather conditions are worse for longer. There is no UK law regarding ownership of winter tyres like there is in some European countries. If you are travelling with your vehicle to another country and expect winter conditions, please check the countries law on tyres before you go.

I have winter tyres fitted - do I need to drive slower?

Speed limits should of course be followed at all times. Whilst winter tyres usually have a lower speed rating than regular tyres, H rated tyres still carry a high maximum speed of 131mph so winter tyres should not impact driving speed. Please note, speed should be reduced when driving in bad conditions.

Should I inform my insurance company if I'm using winter tyres?

Whilst the Association of British Insurers advise that the level of cover, or the premium on your car insurance will not be affected by having winter tyres fitted, some insurance companies like to be kept informed of any changes you make to the vehicle.

When should I change back from my winter tyres?

March is usually a good time to swap back to regular tyres when morning temperature is usually above 7°C.

Do I need a spare?

It's vital that you have a spare tyre in good condition in case you suffer from a flat tyre, a blowout or severe damage to one of your tyres.

Contact Information


How can I contact Asda Tyres?

You can email us at customerservices@asdatyres.co.uk or call us on 0800 9520 935 and we'll be happy to help. Our opening times are Monday to Friday 9am - 6pm and Saturday 11.00am - 4.00pm. Please include a contact number so we can get back in touch with you easily. You can also use our contact page located here.

Returns and Refunds


Can I make changes to my order?

Yes, making changes to your order is easy. Simply email customerservices@asdatyres.co.uk as soon as you can with the details of your current order, the changes you would like to make and we'll do the rest. There is no charge for incorrect orders, so if you order the wrong size, don't worry!

Can I cancel an order?

To cancel your order please email us at customerservices@asdatyres.co.uk and include your order reference number. There is no cancellation charge. If part of our service has caused you to cancel, please let us know and we'll do our best to help.

I'm not happy with my order, what can I do?

If you are unhappy with your purchase, please speak to the fitting station directly about a like for like replacement. If you need any support or have any further questions please email us at customerservices@asdatyres.co.uk

Commonly Asked Motoring Questions


Why does my steering wheel vibrate at higher speeds?

Tyre wear, wheel alignment and imbalance can cause the steering wheel to vibrate. If you notice a vibration, it's important you ask a garage to check this for you. If left unchecked, the long-term effect could be higher fuel consumption, steering and braking problems.

Why does my car veer to one side?

Your vehicle may need to be re-aligned if it's pulling to one side. It's important that you ask a garage to check and correct this for you. Whilst low tread maybe a factor, it is unlikely that general wear and tear of tyres would cause this.

I've hit a kerb

You should check your tyres whilst straight for any noticeable impact, loss of pressure and tread damage. If the car is pulling to one side the alignment or balance may have been affected. It's important to ask a garage to check this for you.

How are wheels balanced?

Technicians use balancing machines and the right weights for your vehicles wheels.

I have feedback about my customer experience

We'd love to hear about your experience, please email us at customerservices@asdatyres.co.uk

General Tyre Terms


The definition of 4x4

A 4x4 is also known as an 'off road' vehicle. We can offer you great value on a range of big brand tyres for your 4x4. Simply enter your registration into home page.

The definition of RE

When you see RE, this means the tyre is reinforced. RE tyres are usually found on light vans, people carriers and sometimes on 4x4's and estate cars. Audi, Renault and Saab have recently began to endorse a new kind of reinforced tyre which offers an even better road grip for high performance and low profile cars.

6PR translated

6PR or 6 ply tyres are heavily constructed with further reinforcement known as 'ply'. These are used on light commercial vehicles. The average for most cars is 4 ply.

8PR translated

8PR or 8 ply tyres are heavily constructed with further reinforcement known as 'ply'. This is a second option for light commercial vehicles and 8PR means 8 ply. Extra steel reinforcement is used. The average for most cars is 4 ply.